FAQs

FAQ

How do I contact Customer Service?

Give us a call at 1-800-874-0472 or email us at: whwebstore@cgpconnect.com

Where is my order?

We work efficiently to get orders shipped within 5-7 business days from purchase.

What’s your return policy?

We work to ensure all customers are satisfied with their purchases. If you are unhappy with your purchase, we’ll be happy to return or exchange the product within 15 days of purchase for a refund or exchange.

To qualify for a return:

• Items must be unused/unworn
• Items must still be in their original packaging with all tags attached
• Items must not be damaged or show signs of wear
• You must have proof of purchase

Please note that we cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of:

• Food items

If you qualify for a return, send the product back to 6600 Bay Circle, Peachtree Corners, GA 30071 via USPS, FedEx, or UPS, along with proof of purchase. Please include the details for your reason of return along with your contact information to include full name, phone number, email address, and shipping address. We will send a confirmation email once we have received your returned item(s). Customers are responsible for all shipping costs. 

For customer support or additional questions, you can contact us at whwebstore@cgpconnect.com or call us at 1-800-874-0472. 

Do you ship internationally?

Yes, if you have trouble navigating the checkout process for international shipments, contact Customer Service.

Please ensure that your shipping information is properly formatted to avoid errors in our shipping systems. Below is an example of a properly formatted address:

 

NAME: JOHN DOE

COMPANY: 

STREET 1:

STREET 2:

CITY:

STATE:

COUNTRY:

ZIP:

 

Where is my return?

Typically it’s still shipping to us. We will contact you as soon as we receive the item and it begins to process in our system.