Terms of service
Waffle House Merchandise
Last updated: September 26, 2025
OVERVIEW
This website is operated by shop.wafflehouse.com (“Waffle House Webstore,” “we,” “us,” “our”). We offer this website, including all information, tools, and services available from this site (collectively, the “Service”) to you, the user (“you”), conditioned upon your acceptance of these Terms of Service (“Terms”) and the policies referenced here (including our Privacy Policy and Returns Policy).
By accessing the site and/or purchasing from us, you agree to be bound by these Terms. If you do not agree, do not use the Service.
We may update these Terms at any time by posting a revised version. Your continued use constitutes acceptance.
Our store is hosted by Shopify Inc., which provides our e-commerce platform.
1. ONLINE STORE TERMS
You represent that you are at least the age of majority in your state or province of residence, or you are the age of majority and have given consent for your minor dependents to use this site. You may not use the Service for any unlawful purpose. You must not transmit any worms, viruses, or destructive code. A breach may result in immediate termination.
2. GENERAL CONDITIONS
We may refuse service to anyone, at any time. Content you submit (excluding credit-card data) may be transferred unencrypted to adapt to technical requirements. Credit-card data is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.
3. INFORMATION ACCURACY
Site content is provided for general information and may not be accurate, complete, or current. We may modify the contents at any time with no obligation to update. Your reliance is at your own risk.
4. MODIFICATIONS TO SERVICE AND PRICES
Prices and availability may change without notice. We may modify or discontinue the Service (or any part of it) without notice. We are not liable for any such modifications, price changes, suspensions, or discontinuances.
5. PRODUCTS & SERVICES
Some products may be available exclusively online and/or in limited quantities. Returns and exchanges are governed by our Returns Policy. We strive to display colors and images accurately, but cannot guarantee your monitor’s display is accurate. We may limit sales by person, household, region, or jurisdiction and limit quantities at our discretion. All product descriptions and pricing may change at any time. We may discontinue products at any time. Any offer is void where prohibited. We do not warrant that any products or services will meet your expectations or that errors will be corrected.
6. ORDERS; BILLING; ACCOUNT INFORMATION
Order acceptance. We may accept, reject, or place quantity limits on any order in our discretion, including for suspected fraud, resale, bulk orders, or supply constraints. We may cancel or limit orders per person, household, account, card, and/or address. If we change or cancel an order, we may attempt to notify you using the email, billing address, or phone provided.
Pricing/typographical errors. We reserve the right to correct errors, including pricing and availability, and to cancel orders resulting from such errors, even after submission.
Taxes & shipping. Prices exclude taxes, duties, and shipping unless stated. You are responsible for applicable taxes and shipping costs shown at checkout.
Account accuracy. You agree to provide current, complete, and accurate purchase and account information and to promptly update such information.
7. SHIPPING; RISK OF LOSS; TITLE
Shipping dates are estimates and not guaranteed. Risk of loss and title for items pass to you upon our delivery to the carrier. We are not responsible for delays once shipped. You are responsible for providing an accurate shipping address.
8. PRE-ORDERS; CUSTOM ORDERS (IF OFFERED)
Estimated ship dates for pre-orders/custom items are subject to change. Charges may occur at order placement. Pre-orders/custom items may be non-cancelable and non-returnable except where required by law or our Returns Policy.
9. PROMOTIONS, COUPONS & GIFT CARDS
Promotions and coupons are subject to specific terms (e.g., dates, exclusions, limits). We may modify or cancel any promotion at any time. Gift cards are not reloadable, cannot be redeemed for cash (except where required by law), and we are not responsible for lost or stolen cards.
10. OPTIONAL TOOLS & THIRD-PARTY SERVICES
We may provide access to third-party tools and services “as is” and “as available” without warranties or endorsements. Your use is at your own risk and subject to those parties’ terms. We are not responsible for third-party materials, websites, products, or services.
11. USER CONTENT; REVIEWS; FEEDBACK
If you submit content (e.g., reviews, photos, suggestions, proposals, or other materials, collectively “User Content”), you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from such content in any media. We may monitor, edit, or remove content in our discretion. You represent that you own or control all rights to your User Content and that it does not violate any rights or laws. Do not submit unlawful, defamatory, obscene, harassing, hateful, or infringing content, or content containing malware.
12. INTELLECTUAL PROPERTY; DMCA
The Service and its contents are owned by us or our licensors and are protected by intellectual-property laws. You may not copy, distribute, or create derivative works except as expressly permitted. If you believe material on the site infringes your copyright, send a DMCA notice to whwebstore@cgpconnect.com with: (a) your signature; (b) identification of the work and allegedly infringing material; (c) your contact info; (d) a good-faith statement of unauthorized use; and (e) a statement under penalty of perjury of the notice’s accuracy and your authority.
13. PROHIBITED CONDUCT
In addition to other prohibitions, you agree not to: (a) use the site for unlawful purposes; (b) solicit unlawful acts; (c) violate regulations, rules, laws, or ordinances; (d) infringe IP rights; (e) harass, abuse, defame, or discriminate; (f) submit false or misleading information; (g) upload viruses/malicious code; (h) collect or track others’ personal information; (i) spam, phish, pharm, pretext, spider, crawl, or scrape; (j) use the site for obscene or immoral purposes; (k) interfere with security features. We may terminate use for violations.
14. EMAIL & SMS PROGRAMS
By providing your email or phone number, you consent to receive marketing and transactional communications from us, including recurring automated SMS (e.g., cart reminders). Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply.
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SMS Opt-out: Reply STOP to any message to opt out. Reply HELP for help.
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Email Opt-out: Use the “unsubscribe” link in our emails.
We may share your contact info with third-party providers solely to deliver messages on our behalf. Carriers are not liable for delayed or undelivered messages. You must provide an accurate phone number and update it if it changes. See our Privacy Policy for details.
15. ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be information on the site or Service that contains typographical errors, inaccuracies, or omissions (e.g., product descriptions, pricing, promotions, offers, shipping charges, transit times, availability). We reserve the right to correct such errors and to change or cancel orders if any information is inaccurate at any time without prior notice.
16. WARRANTY DISCLAIMER
The Service and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant uninterrupted, timely, secure, or error-free service, or that results will be accurate or reliable.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by law, in no event will Waffle House Webstore, General Business Solutions dba CGP, or our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, savings, data, or goodwill, arising from or related to the Service or products, even if advised of the possibility. Our total liability for any claim will not exceed the amount you paid to us for the product(s) or Service giving rise to the claim in the twelve (12) months preceding the event. Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
18. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Waffle House Webstore, General Business Solutions dba CGP, and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand (including reasonable attorneys’ fees) arising out of your breach of these Terms, your violation of law, or your infringement of third-party rights.
19. ARBITRATION & CLASS-ACTION WAIVER (U.S. USERS)
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.
Class-action waiver. You and we agree that disputes will be resolved only on an individual basis and not in a class, consolidated, or representative action.
Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing whwebstore@cgpconnect.com with subject “Arbitration Opt-Out” and your name and address.
This Section does not apply to small-claims court cases or claims seeking injunctive relief for IP misuse.
20. GOVERNING LAW; VENUE
These Terms and any disputes will be governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Subject to the arbitration provision, exclusive venue lies in the state or federal courts located in Gwinnett County, Georgia, and you consent to their jurisdiction.
21. SEVERABILITY; WAIVER
If any provision is unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted, and the remainder remains in effect. Our failure to enforce any right is not a waiver.
22. TERMINATION
These Terms remain effective until terminated. You may stop using the Service at any time. We may suspend or terminate your access at any time for any reason. Obligations accrued prior to termination (including payment, IP, indemnification, disclaimers, limitations of liability, arbitration, and governing law) survive termination.
23. ELECTRONIC COMMUNICATIONS; NOTICES
You consent to receive communications electronically (email, SMS, site notices). We may deliver legal notices by email, posting on the site, SMS, or mail to the address you provide.
24. ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign these Terms at any time.
25. MOBILE TERMS OF SERVICE
For Mobile Terms of Service, please visit our Mobile Terms of Service page here: https://shop.wafflehouse.com/pages/mobile-terms-of-service
26. CONTACT INFORMATION
Questions about these Terms should be sent to whwebstore@cgpconnect.com or by mail to:
whwebstore
Attn: Legal/Terms of Service
General Business Solutions dba CGP
6600 Bay Circle, Norcross, GA 30071, United States